Question 1

What can I expect during the first session?

Accepted Answer

Starting therapy can be so nerve-racking and overwhelming! The focus of your first appointment will be about getting to know you better (a holistic and detailed assessment). You will have an opportunity to see if your psychologist is the right fit for you by learning more about their approach, developing a shared therapy goal, and collaboratively make a treatment plan tailored to your individual needs. At Duality Psychology, you are given an extra 15-minutes for administration activities to ensure there is ample time to speak to your psychologist. Want to know more? Read this blog post about Going to Therapy for the First Time: Here's What You Want to Know.() You can also learn more about Duality Psychology on Instagram a(https://www.instagram.com/p/Crf78oGPOH-/?utm_source=ig_web_copy_link&igshid=MzRlODBiNWFlZA==)nd Facebook.(https://www.facebook.com/dualitypsychology/)

Question 2

How many sessions will I need?

Accepted Answer

Whilst your psychologist will be guided by evidence-based research, the number of sessions required will depend entirely on your individual circumstances.

Typically, your psychologist will collaboratively discuss the recommended treatment plan with you following your assessment. This will include information such as frequency of appointments, type of therapeutic modality, and the usual recommended length of treatment.

It is most common for sessions to initially be scheduled weekly or fortnightly, and gradually reduced in frequency depending on your progress in treatment.

Question 3

Do I need a referral to see a psychologist?

Accepted Answer

No, you do not need a referral to see a psychologist.

Question 4

How do I book appointments?

Accepted Answer

The best method to book appointments is through our website's booking page. (https://www.dualitypsychology.com/booknow)

You can also email us at hello@dualitypsychology.com. (hello@dualitypsychology.com)

A gentle reminder that I am both the primary administrator and psychologist; this means that there will be a delay to my availability to action your request via email and this may mean that your preferred time for your appointment may be booked by another person. To prevent disappointment, we encourage you to book through the website.

Question 5

What is your cancellation policy?

Accepted Answer

• Cancellations within 48 administration hours* will incur 50% of the full fee.
 • Cancellations within 24 administration hours* or non-attendance will incur 100% of the full fee.

*Administration hours refer to Duality Psychology's administration hours, which is Tuesday at 11am - 3.30pm, and Wednesday to Fridays at 11am - 5pm.  Cancellations must be received during administration hours prior to your scheduled appointment. For example, a 12pm Tuesday appointment cancellation must be received by Thursday 12pm, or a 5pm Wednesday appointment cancellation must be received by Friday 5pm to avoid any fees.

Please cancel your appointment via your Halaxy Patient Portal.

For late cancellations, please inform us via text message to ensure that your cancellation is received promptly.

Question 6

Why do psychologists have a cancellation policy?

Accepted Answer

Most businesses have a cancellation policy in place to protect the sustainability of their business. For psychologists, it makes it difficult to ensure continuity of care for all our clients. Frequent cancellations means that you might receive inconsistent care through the stopping and starting of therapy, and it delays your therapy progress.

At Duality Psychology, I am the primary psychologist and administrator. This means that on some days it is impossible to fill a late cancellation slot. A late cancelled appointment is also a loss to:
 • Another client who has been sitting on the waiting list to see the psychologist urgently, and
 • The psychologist who spent the morning preparing for your session, time completing administrative tasks relating to your appointment and had set the time aside for you.

Question 7

How does your waitlist work?

Accepted Answer

Duality Psychology operates a waitlist for existing clients. This means that clients can request to be waitlisted for an appointment for specific dates, day and times that is currently occupied by another client and be contacted via email if the preferred timeslot becomes available.

The best way to notify your Psychologist is via email to hello@dualitypsychology.com. (hello@dualitypsychology.com)

In order to make it fair to all clients, our waitlist operates on a first come first serve basis*. All clients who are waitlisted for a specific date, day and time will be sent an email if it becomes available and the first client to respond will be allocated that appointment.

Our cancellation policy applies for our waitlist appointments, so please be mindful of your own schedule before accepting an appointment.

Available time slots for the week are also shared on Duality Psychology's Instagram a(https://www.instagram.com/dualitypsychology/)nd Facebook (https://www.facebook.com/dualitypsychology/)stories every Tuesday.

*Duality Psychology is not a crisis service. However, as part of a Psychologist's Code of Ethics, there is some level of mental health triage that need to take precedence when offering appointments.

Question 8

Is there parking onsite?

Accepted Answer

There are 2 dedicated car parks immediate to the left as you enter the block. There are free street parking and a $5/day Secure Park in Giffin Park (download Secure Parking app). Free after 5pm.

Question 9

I can't find you?!

Accepted Answer

Duality Psychology is located within Duality and Co. Follow signs to Duality and Co. and wait in our shared reception to the left as you enter the space.

Question 10

How do I pay for my appointments?

Accepted Answer

Paying for your appointment is completely automated. Your card will automatically be charged 30 minutes into your appointment.

Question 11

How do I receive my rebate?

Accepted Answer

There are two ways you can claim a rebate for psychological services:
1. Obtain a mental health care plan from your GP or psychiatrist. Send us your referral letter before your first appointment and your rebate will be processed automatically at 7pm the same day. Once successful, Medicare will deposit the rebate into your nominated bank account.
2. Contact your Private Health Fund to see if you are covered for psychological services. You will be sent an invoice after each session, and you can submit this to your health fund.

Duality Psychology is not a NDIS registered provider. This means we are only able to accept self-managed NDIS clients who will be required to pay the full fee following your appointment and be able to independently follow up with their NDIS management with a copy of their receipt in order to be reimbursed.

Visit this page (https://dualitypsychology.com/fees#funding)to learn more about the different types of rebate options.

Question 12

Where can I find regular updates?

Accepted Answer

As a client of DP, you will receive monthly updates via email about important changes.

I will also endeavor to keep you updated about any changes during your appointment and leave dates are updated on the whiteboard in clinic. However, sometimes you may want to know more information about last minute changes in between sessions (e.g., traffic or building updates, booking upgrades, last minute availability, leave dates, and other fun things).

If this is of interest to you, I encourage you to follow me on Instagram a(https://www.instagram.com/dualitypsychology/)nd Facebook.(https://www.facebook.com/dualitypsychology/) Keep an eye out for our highlights and stories.

Still confused?