Question 1

What can I expect during the first session?

Accepted Answer

The focus of your first appointment will be about getting to know you better (a holistic and detailed assessment). You will have an opportunity to see if your psychologist is the right fit for you by learning more about their approach, developing a shared therapy goal, and collaboratively make a treatment plan tailored to your individual needs. At Duality Psychology, you are given an extra 15-minutes for administration activities to ensure there is ample time to speak to your psychologist.

Question 2

How many sessions will I need?

Accepted Answer

Whilst your psychologist will be guided by evidence-based research, the number of sessions required will depend entirely on your individual circumstances. Typically, your psychologist will collaboratively discuss the recommended treatment plan with you following your assessment. This will include information such as frequency of appointments, type of therapeutic modality, and the usual recommended length of treatment. It is most common for sessions to initially be scheduled weekly or fortnightly, and gradually reduced in frequency depending on your progress in treatment.

Question 3

Do I need a referral to see a psychologist?

Accepted Answer

No, you do not need a referral to see a psychologist.

Question 4

How do I book appointments?

Accepted Answer

The best method to book appointments is through our website's booking page. You can also email us at hello@drsherwynnalee.com.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations within 48 hours will incur 50% of the full fee. Cancellations within 24 hours or non-attendance will incur 100% of the full fee. To ensure that your cancellation is received promptly, please inform us via text message.

Question 6

Why do psychologists have a cancellation policy?

Accepted Answer

Most businesses have a cancellation policy in place to protect the sustainability of their business. For psychologists, it makes it difficult to ensure continuity of care for all our clients. Frequent cancellations means that you might receive inconsistent care through the stopping and starting of therapy, and it delays your therapy progress. At Duality Psychology, I am the primary psychologist and administrator. This means that on some days it is impossible to fill a late cancellation slot.

Question 7

How does your waitlist work?

Accepted Answer

Duality Psychology operates a waitlist for existing clients. This means that clients can request to be waitlisted for an appointment for specific dates, day and times that is currently occupied by another client and be contacted via email if the preferred timeslot becomes available. The best way to notify your Psychologist is via email. In order to make it fair to all clients, our waitlist operates on a first come first serve basis. All clients who are waitlisted for a specific date, day and time will be sent an email if it becomes available and the first client to respond will be allocated that appointment. Our cancellation policy applies to our waitlist appointments, so please be mindful of your own schedule before accepting an appointment.

Question 8

Is there parking onsite?

Accepted Answer

There is free 2-hour parking on site at the back of the building (access via 74 Cleveland Road), as well as nearby street parking. Before your appointment, you will be sent the 5-digit code for the parking meter and instructions to navigate to reception. Please note that this code is frequently changed by The Bower. Check your reminder email and text messages to ensure that you have the most up to date code.

Question 9

How do I pay for my appointments?

Accepted Answer

Paying for your appointment is completely automated. Your card will automatically be charged 30 minutes into your appointment.

Question 10

How do I receive my rebate?

Accepted Answer

There are two ways you can claim a rebate for psychological services:  1. Obtain a mental health care plan from your GP or psychiatrist. Send us your referral letter before your first appointment and your rebate will be processed automatically at 7pm the same day. Once successful, Medicare will deposit the rebate into your nominated bank account. 2. Contact your Private Health Fund to see if you are covered for psychological services. You will be sent an invoice after each session, and you can submit this to your health fund. Duality Psychology is not a NDIS registered provider. This means we are only able to accept self-managed NDIS clients who will be required to pay the full fee following your appointment and be able to independently follow up with their NDIS management with a copy of their receipt in order to be reimbursed.

Question 11

My appointment is after 5pm and the building is locked? HELP!

Accepted Answer

For security reasons, The Bower restricts public access to the building after 5pm when reception has finished for the day. Your psychologist will meet you at the front door at the time of your appointment to let you in. Sometimes your psychologist may be running behind from the previous appointment for a variety of reasons. If this happens at the time of your appointment, we are sorry and we thank you in advance for your patience with us.

Question 12

Where can I find regular updates?

Accepted Answer

I will endeavor to keep you updated about any changes during your appointment and leave dates are updated on the whiteboard in clinic. However, sometimes you may want to know more information about last minute changes in between sessions. If this is of interest to you, I encourage you to follow me on Instagram and Facebook. Keep an eye out for our highlights and stories.

Still confused?