Starting therapy can be so nerve-racking and overwhelming! The focus of your first appointment will be about getting to know you better (a holistic and detailed assessment). The initial session with Sherwynna is 75 minutes, 60-65 minutes for the assessment and 5-10 minutes for administration tasks e.g., booking your next appointment, going over important information about your rights to privacy and anything else you may need or want to know.You will have an opportunity to see if Sherwynna is the right fit for you by learning more about her style and approach to therapy. By the end of the first session, Sherwynna aims to leave you with a sense of realistic therapy goals and an idea of a treatment plan that is tailored to your individual needs.Want to know more? Read this blog post about Going to Therapy for the First Time: Here's What You Want to Know. You can also learn more about Duality Psychology on Instagram and Facebook.

Whilst your psychologist will be guided by evidence-based research, the number of sessions required will depend entirely on your individual circumstances.Typically, your psychologist will collaboratively discuss the recommended treatment plan with you following your assessment. This will include information such as frequency of appointments, type of therapeutic modality, and the usual recommended length of treatment.It is most common for sessions to initially be scheduled weekly or fortnightly, and gradually reduced in frequency depending on your progress in treatment.

No, you do not need a referral to see a psychologist.

The best method to book appointments is through our website's booking page. You can also email us at hello@dualitypsychology.com. A gentle reminder that I am both the primary administrator and psychologist; this means that there will be a delay to my availability to action your request via email and this may mean that your preferred time for your appointment may be booked by another person. To prevent disappointment, we encourage you to book through the website.

The late cancellation policy is as follows:Cancellations within 48 hours of cancellation period* prior to the time of your scheduled appointment will incur 50% of the full fee.Cancellations within 24 hours of cancellation period* prior to the time of your scheduled appointment, or non-attendance will incur 100% of the full fee.*The cancellation period is Tuesday to Friday (excluding public holidays).For example, cancellation for an appointment on Tuesday at 12pm cancellations must be received before Thursday 12pm to avoid any late fees, or Wednesday 12pm if Friday is a public holiday.

Most businesses have a cancellation policy in place to protect the sustainability of their business. For psychologists, it makes it difficult to ensure continuity of care for all our clients. Frequent cancellations means that you might receive inconsistent care through the stopping and starting of therapy, and it delays your therapy progress. At Duality Psychology, I am the primary psychologist and administrator. This means that on some days it is impossible to fill a late cancellation slot. A late cancelled appointment is also a loss to: Another client who has been sitting on the waiting list to see the psychologist urgently, and The psychologist who spent the morning preparing for your session, time completing administrative tasks relating to your appointment and had set the time aside for you.

Duality Psychology operates a waitlist for existing clients. This means that clients can request to be waitlisted for an appointment for specific dates, day and times that is currently occupied by another client and be contacted via email if the preferred timeslot becomes available. The best way to notify your Psychologist is via email to hello@dualitypsychology.com. In order to make it fair to all clients, our waitlist operates on a first come first serve basis*. All clients who are waitlisted for a specific date, day and time will be sent an email if it becomes available and the first client to respond will be allocated that appointment. Our cancellation policy applies for our waitlist appointments, so please be mindful of your own schedule before accepting an appointment. Available time slots for the week are also shared on Duality Psychology's Instagram and Facebook stories every Tuesday. *Duality Psychology is not a crisis service. However, as part of a Psychologist's Code of Ethics, there is some level of mental health triage that need to take precedence when offering appointments.

There are 2 dedicated car parks for Duality & Co. immediately to the left as you enter the block. There are free street parking and a $5/day Secure Park in Giffin Park (download Secure Parking app). Parking in Giffin Park is free after 5pm and on weekends.

Duality Psychology is located within Duality and Co. Follow signs to Duality and Co. and wait in our shared reception to the left as you enter the space.

Paying for your appointment is completely automated. Your card will automatically be charged 30 minutes into your appointment.

There are two ways you can claim a rebate for psychological services: Obtain a mental health care plan from your GP or psychiatrist. Send us your referral letter before your first appointment and your rebate will be processed automatically at 7pm the same day. Once successful, Medicare will deposit the rebate into your nominated bank account. Contact your Private Health Fund to see if you are covered for psychological services. You will be sent an invoice after each session, and you can submit this to your health fund. Duality Psychology is not a NDIS registered provider. This means we are only able to accept self-managed NDIS clients who will be required to pay the full fee following your appointment and be able to independently follow up with their NDIS management with a copy of their receipt in order to be reimbursed. Visit this page to learn more about the different types of rebate options.

As a client of DP, you will receive updates via email about important changes. I will also endeavor to keep you updated about any changes during your appointment. However, sometimes you may want to know more information about last minute changes in between sessions (e.g., traffic or building updates, booking upgrades, last minute availability, leave dates, and other fun things). If this is of interest to you, I encourage you to follow me on Instagram and Facebook. Keep an eye out for our highlights and stories.

Sherwynna uses Novonote during sessions to assist her with taking notes for the sessions. The use of an AI enhanced note taker enables Sherwynna to focus more thoroughly on staying present with you during sessions, and it reduces her workload around administrative duties outside of sessions to enable her to focus on other important parts of her work.If you are uncomfortable with the use of AI-note taking in session, you are absolutely within your right to opt-out. Sherwynna will typically confirm your consent during the first session, however, please feel free to raise this at any time. You are also encouraged to withdraw your consent at any time should you change your mind.For information about Novonote's security, follow this link.Sherwynna has made a personal commitment to reduce AI use outside of Novonote. From mid 2026 onwards, all written content by Sherwynna on her website, social media, and blog are not AI generated. Want to know more about Sherwynna's views on AI use and psychological wellbeing? Read her blog post: here.